Your first visit

A good start, one paw at a time

You know your dog. We know coat care. A little preparation helps us make a sensible plan together.

A little preparation

Before you come

Send a coat description

Include size, coat type, the last groom and the result you have in mind.

Share what feels difficult

Tell us about sensitive areas, drying equipment or handling your dog dislikes.

Discuss the visit

We give a price indication and agree on an appointment.

Take a short toilet walk

Allow a little time before arrival so your dog can settle.

Keep it simple

Useful things to bring

A lead

Bring your dog on a lead for arrival and collection.

Your usual brush or comb

We can show you how to use it on the areas you find tricky.

A small familiar reward

Only if your dog can have it. Tell us about food restrictions.

An example of the finish

A picture can help explain your preference. The coat condition decides what is possible.

On arrival

First, we look at the coat together

We check the coat, listen to your preferences and discuss the treatment and price. If the coat needs a different approach from the one discussed in your message, we explain why. We only start once we have agreed the plan.

See starting prices

Tell us what your dog needs

Mention previous reactions to grooming products and any areas that should be handled carefully. If your dog needs more pauses than expected, we discuss whether a shorter treatment or another visit makes sense.

During the visit

From settling in to heading home

Settle in

We introduce the space and equipment at a suitable pace.

Follow the agreed treatment

We work in stages and take breaks when needed.

Arrange collection

We agree how and when you will collect your dog.

Talk through home care

We explain the finish and demonstrate a useful brushing technique.

Ready to talk about a first visit?

Tell us about your dog’s coat and any earlier grooming experiences. We will discuss the options and availability.